IVM IVR Software - IVR Software

IVM is a telephone voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board, voice modem, or directly to a VoIP service.
Interactive Voice Response can be used to create a wide range of solutions for everything from processing credit card payments to creating telephone surveys, and help automate other business processes. Customers navigate through the system using their telephone keypad, all responses can be logged and by using pluggins IVM can can even link to other applications (e.g. entering information into a database with ODBC SQL connectivity).

Typical Applications Include:

Telephone information lines, hotline or audiotext type systems
Credit card telephone account payment
Automated telephone order taking
Automated telephone surveys
Auto attendant, uses number menus to transfer and direct calls
Computer Telephony Integration (CTI software applications)
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This software is a complete voicemail, call attendant, menu system, info-line, audio text or autodial solution for small to medium businesses. Being a scalable and flexible solution you can use the IVM for one or all of its powerful features. It integrates seamlessly with the Axon Virtual PBx to create a full featured call management system.

Features
Multiple Telephone Line Support
Multiple Voicemail Boxes
Automated outbound call system
Configure and manage through an intuitive web control panel
Call Transfer (subject to your phone company or PBX features)
Call Simulator for off-line testing
Fax on Demand (requires a separate fax modem)
Several example IVR files included
Free IVM Plugins provide added functionality
Supports VoIP connections using the SIP protocol.
More information on VoIP here
Many more call management applications

http://www.nch.com.au/in/ivr.html