IVR Billing Reminders and Collections
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TeleCollect, makes automated outbound calls to customers to remind them of past due invoices.
If a customer is reached live during the out-bound call, the customer can confirm, make a payment by phone, or be transferred to your customer service team. If a voice mail is reached a tailored message is dropped encouraging customers to take action.
As a Hosted solution Datatel’s Billing Reminders & Collections suite doesn’t require special hardware or software licenses for set-up – eliminating capital expenditures and dramatically reducing operational costs and deployment time.
Cost Effective
At fraction of the cost of mail remainders or calls from your customer service representatives.
Constant Communication
Provides you with a simple way to stay in touch with your customers.
Credit Card Payments
Integrated into Datatel’s Credit Card Payment Gateway (which allows you to use your existing merchant payment vendor), your customer can make a payment using their credit card over the telephone.
Flexible Back-office Integration
Our flexible back-office integration approach enables us to connect to your existing merchant payment vendor, web-enabled database, or back-office system, thus allowing your organization to fully capitalize on your existing technology investment and vendor relationships.
With over 12 years of experience, and 100’s of applications under management, Datatel offers the most complete solution in the marketplace – for organizations with no time to experiment.
For more information, or to obtain a quote specific to your business requirements, contact a Service Professional:
Toll-Free: 866-870-3258
http://www.datatel-systems.com/IVR/applications/outboundbillingreminders.htm
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