IVR - Custom Services
A Formula For Your Success: 14 Years of Experience, 1000s of Successful Projects and Satisfied Customers
If you cannot settle for anything less than: the highest levels of quality service , access to the most experienced industry professionals and around the clock support, you have reached the right place.
If you want to ensure that your project is flawlessly executed and your investment protected, you need to have access to all the right resources, a team of experts who take responsibility for around the clock service and a flawless technology infrastructure.
The success of your IVR project is our # 1 priority; we will guarantee that you are fully satisfied.
Your investment will be protected by entrusting your IVR project to a team of experts, with more than 12 years of experience, experts who have delivered 1000’s of successful project executions, and who support 100’s of client applications every day.
Here is how we can help you be successful:
We will work jointly with your business and IT team, to achieve the desired business and technical objectives.
We will manage and execute all aspects of your IVR project including: planning, development, testing, and implementation of your IVR application. (We take time to understand your specific business requirements, and tailor your application to those requirements).
We will be fully responsible for maintaining and updating the entire IVR hosting, telecom, software and hardware infrastructure.
We will be your single point of contact for IVR implementation and support. (You will have access to all the necessary resources and experts to meet your objectives – on time, on budget).
You will have 24/7 dedicated support. (When you need support, you will have access to an expert who will have an in-depth understanding of your specific application).
Our team of professionals are available to assist you around the clock, we will host your applications in the most robust and scalable IVR environment, we will provide you with dedicated application support, (these are engineers who have a complete understanding of your specific application), provide you with personalized service, (you will have a dedicated account representative), and most importantly take an interest in the success of your business.
Your experience can significantly change for the better, once you have the confidence that you have chosen the right IVR project implementation approach and selected the right vendor for the job.
You can be on your way to a successful IVR Project Execution, here is what you can do right away:
Download This FREE guide: “What You Must Know, Before Making an IVR Vendor Selection." It will help you to identify, the IVR model that is best for your business, from a straightforward business perspective.
Contact an IVR Project Specialist
Planning, Developing and Implementing Your IVR Application.
We will review your program objectives in detail, to ensure every aspect of your project, is planned and executed flawlessly.
Your Script/VUI (Voice User Interface) will be optimized in consultation with our team of professionals, the objective being to enhance the callers’ experience, (this helps ensure that the caller will do what you want them to do.)
Your IVR application will be professionally developed. (Our team of in-house application developers have years of experience developing IVR applications.- we have been doing this for over 12 years
Your Data: depending on your application you may have specific data requirements. We can support your need for real-time data communication, (we utilize XML/HTTP to connect with our clients’ data stores), or we can provide you with data hosting, with tools to access your data from our web portal 24/7.
Your Database: Although most clients have database development resources, we provide expert database development, if you want to take a hands-off approach to your IVR project development.
Reporting – You have access a complete suite of reports, which provide you with information on your application’s call activity in real time. Our web portal technology allows us to provide you with custom reporting, in the event your needs exceed the standard reports.
Web based administration utilities – you can manage your voice files, and data on-line in real-time.
Professional Voice Talent - Selecting Voice Talent for your IVR application is a key consideration, as she/he will be representing your company; she/he will be your spokesperson – this is the “Voice†of your company. You can select from a wide range of expert voice talent, with multi-lingual capabilities.
IVR Message Optimization - allows you to test different variations of your IVR scripting. This way you can identify the message combinations that produce the highest success rates (The success rate being; how often you can get the caller to do what you want them to do).
You can be on your way to a successful IVR Project Execution, here is what you can do right away:
Download our FREE guide: “What You Must Know, Before Making an IVR Vendor Selection." It will help you to identify, the IVR model that is best for your business, from a straightforward business perspective.
Contact an IVR Project Specialist
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IVR Managed Hosting
Providing you with the highest levels of service is our # 1 priority. We ensure that your applications run around the clock, and back our promise with an unprecedented service level agreement.
IVR Application Hosting: Your IVR applications are hosted in our state-of-the-art IVR, telecommunications & data center. It’s been built from the ground up to ensure that your callers, have uninterrupted service.
DTMF, ASR and TTS Support: To ensure the highest level of caller experience, we support all major information entry and information delivery protocols.
Your Data: Capitalize on your existing web and database investments. We provide you with simple to implement application interfaces. We are able to support your in-house as well as 3rd party applications. (XML/HTTP- provides real-time exchange of information with your in-house web enabled database).
Your Growing Call Processing Demands: Our telecommunications backbone has been engineered with your growing demands in mind. (Located in one of North America’s mayor telecommunication centers, our network has been built for on-demand scalability). What this mean to you, is that we will partner with you, to deliver the call handling capacity you require.
Reports: You can access real-time activity reports on every call you receive, or make. (Reports are accessed through our web portal 24/7).
Toll-Free/Long Distance Services: You don’t have to worry about arranging your own toll-free numbers, this is all part of the VIP service you receive. All our plans include ONE RATE toll-free/long distance to make and receive calls to the United States and Canada.
You can be on your way to a successful IVR Project Execution, here is what you can do right away:
Download our FREE guide: “What You Must Know, Before Making an IVR Vendor Selection." It will help you to identify, the IVR model that is best for your business, from a straightforward business perspective.
Contact an IVR Project Specialist
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Dedicated Support Services
You can count on a partner that will be with you every step of the way, ensuring the success of your IVR programs. Our team of professionals will provide you with the highest levels of support.
Custom Application Support Plans: You can choose the support plan that fits your specific business requirements. You can choose 24/7 Application Monitoring, dedicated program administration and monitoring.
Service Level Guarantees: Your service level expectations are guarantied by our industry leading SLA (Service Level Agreement).
Dedicated Customer Care Consultant: Your inquiries get resolved rapidly. You are assigned a consultant, who has a detailed understanding of your application.
Dedicated Account Manager
Professional Support Team
You can be on your way to a successful IVR Project Execution, here is what you can do right away:
Download our FREE guide: “What You Must Know, Before Making an IVR Vendor Selection." It will help you to identify, the IVR model that is best for your business, from a straightforward business perspective.
Contact an IVR Project Specialist
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