IVR - Custom Services

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Planning, Developing and Implementing Your IVR Application.

We will review your program objectives in detail, to ensure every aspect of your project, is planned and executed flawlessly.

Your Script/VUI (Voice User Interface) will be optimized in consultation with our team of professionals, the objective being to enhance the callers’ experience, (this helps ensure that the caller will do what you want them to do.)


Your IVR application will be professionally developed. (Our team of in-house application developers have years of experience developing IVR applications.- we have been doing this for over 12 years

Your Data: depending on your application you may have specific data requirements. We can support your need for real-time data communication, (we utilize XML/HTTP to connect with our clients’ data stores), or we can provide you with data hosting, with tools to access your data from our web portal 24/7.


Your Database: Although most clients have database development resources, we provide expert database development, if you want to take a hands-off approach to your IVR project development.


Reporting – You have access a complete suite of reports, which provide you with information on your application’s call activity in real time. Our web portal technology allows us to provide you with custom reporting, in the event your needs exceed the standard reports.


Web based administration utilities – you can manage your voice files, and data on-line in real-time.


Professional Voice Talent - Selecting Voice Talent for your IVR application is a key consideration, as she/he will be representing your company; she/he will be your spokesperson – this is the “Voice” of your company. You can select from a wide range of expert voice talent, with multi-lingual capabilities.

IVR Message Optimization - allows you to test different variations of your IVR scripting. This way you can identify the message combinations that produce the highest success rates (The success rate being; how often you can get the caller to do what you want them to do).