IVR Customer Satisfaction Surveys

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< If this is your first IVR Survey Project you will want to know how you can get your IVR survey project off the ground quickly, utilizing best practices to optimize your callers’ experience and achieve higher completion rates.

You can take our 12 years of experience of executing successful IVR surveys and put it to work for you to make your IVR Survey project a success.

In fact, there is not a lot of science to writing an effective IVR Survey script, just apply a few simple principals and your response and completion rates can double, even triple.

This guide covers:

The basics of IVR Survey script writing.
How to quickly transition your web survey or paper survey content, to work on a IVR environment.
How to time your survey.
What you can incorporate in your IVR survey strategy to quickly increase your survey participation and completion rates.
How to embed advanced “skip logic” into your IVR survey.
The most effective ways to manage open ended questions, so you can save 100’s of hours in transcribing open ended responses.
What questions you should be asking your IVR Survey provider.
Your experience can significantly change for the better once you have the confidence that you have chosen the right IVR project implementation approach and chosen the right vendor for the job. I invite you to explore our website, and request our FREE Guide, A Quick Guide to IVR Surveys “ Getting it Right the First Time”.