IVR Survey Services
IVR Surveys
If you cannot settle for anything less than the highest level of service, attention to detail, access to seasoned professionals, and ongoing support, we can help you.
With our expertise, you will have access to ALL the services that you require for a successful IVR Survey project execution:
•Application Planning & Project Management
•Development & Implementation
•Hosting
•Dedicated Application Support
•Transcription Services
•Data Hosting and Management Services.
Datatel has spent 14 years working with organizations to execute 100's of IVR survey projects.
You can expect Datatel to:
•Manage and execute all aspects of the IVR survey project including: planning, development, testing, and deployment of the application.
•Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
•Take full responsibility for maintaining and updating IVR hosting, telecom, software, and hardware infrastructures.
•Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives - on time and on budget.
•Provide you with dedicated support 24/7, and have and in-depth understanding of your IVR Survey application.
You can count on us to support you every step of the way! Our refined service delivery process guarantees that your IVR survey project will be successfully executed.
IVR Survey Features:
Datatel supports the widest range of IVR Survey features, including:
•Any number of question formats: Yes/No, Multiple Choice, All that apply, Ranges
•Built in Branching Logic: Sophisticated multi-level branching and question presentation
•Extraction Questions: Dynamic questions based on answers to previous questions
•Participant Verification: Supports multiple participant verification methods
•Participation Rewards: Supports Instant Win, Sweepstakes, fixed participation reward as well as other reward systems
•Randomization of Questions: Randomize the presentation of questions
•Randomization of Answers: Randomize answer choices to prevent bias
•Real-time scoring
Reporting & Data Delivery Options
•All data and reports are available in real-time via web-based interface or real-time web services.
•Real-time data exchange with clients database, using HTTP and XML protocols
•Real-time data extraction (SCV, Excel)
•Data hosting services (SQL)
•Custom Web Reporting
Dedicated Support
We understand how important it is to have a partner you can count on, That's why we're there for you every step of the way! Our professional services and support team are ready to serve you when you need it.
•Dedicated Account Management/Support Team
•24/7 Program Monitoring
•Professional Support Team
•Real-time Program Administration and Monitoring
You can find out now how to successfully execute your IVR survey project by calling our IVR Survey Rapid Response Team
(866) 870-3258
http://www.datatel-systems.com/IVR/TeleResearch.htm
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