IVR Surveys for Call Centers

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Datatel
Customer Satisfaction Surveys
http://www.datatel-systems.com/IVR/IVR-Surveys-for-call-centers.htm

Datatel delivers the ability to measure your Call Center's success in achieving customer satisfaction from the customer's point of view, in real-time!

With Datatel's IVR Surveys for Call Centers you can engage customers immediately after an interaction with an agent; obtaining real-time objective measurements on customer satisfaction by individual Agent, Team, Site, and Business Unit.

Built in alerts allow your organization to respond quickly and effectively to negative issues, in real-time, based on the client’s specific level of customer satisfaction.

Extensive Real-Time Reporting

Track Customer Satisfaction by Agent
Measure CS by Call Center and Team
Measure your CS against the company targets
Benchmark a Call Center - against the rest of the organization
Track Participation by Agent, Team and Call Center
Determine / Evaluate Customer Satisfaction during Peak Times
Measure Response Frequency - completion percentage
Custom Measurements, Metrics and Reporting – in Real-Time
How It Works:

A customer is transferred to the IVR survey after an interaction with an agent
The caller interacts with the survey by answering a series of indexed questions
E-mail Alerts can be activated to inform your organization of potential issues in real-time
Real-time reporting to help you identify potential issues and take immediate action
How You Benefit:

Improve customer experience
React quickly to changes in customers’ experience
Identify and capitalize on opportunities
Gain competitive advantage
Increase revenue opportunities
Look at real-time metrics so you can take immediate action
No up front infrastructure investment and cost effective operational investment:

As a Hosted solution you don't require special hardware or software, eliminating capital expenditures and dramatically reducing operational costs and deployment time.

We do all the development, testing, and implementation to provide customers with the most advanced solution available for Call Center Customer Satisfaction Measurements. Our SaaS model, allows us to collaborate with our clients and implement enhancements on an ongoing basis based on best practices and client feedback.