IVR System - Interactive Voice Response

< With the builtin IVR Voice Menu Call Handler, many types of IVR solutions can be implemented with ease. Depending on buttons pressed by the caller or configurable timeouts, certain actions can be performed. Those actions can be for example to switch to a different Voice Menu or to another Call Handler like a Voice Mailbox or any other Call Handler, the call can be transfered to a certain extension via the PBX or with TERAVoice internal bridging, even to a Voice over IP terminal.
More complex IVR applications can be implemented with simple IVR scripts which allow other tasks like database access or other automation tasks. This is often easier than graphical "IVR Builders" which seem to be so easy to use at first sight, but often result in problems when trying to implement a certain IVR behaviour.