Interactive Voice Response (IVR) Surveys
Interactive Voice Response (IVR)
An Interactive Voice Response (IVR) survey is a cost-effective alternative or complement to on-site surveying, and a viable alternative to web surveys when your audience is not web-enabled.
With an IVR survey, respondents simply dial a dedicated 1-800 number and complete their confidential survey by following a series of voice prompts using a touch-tone phone or by recording verbal comments. The system is available 24 hours a day, 7 days a week, so respondents can participate in the survey when it's convenient for them.
IVR is timely, accurate, and cost-effective. The system consolidates data instantly which enables real-time monitoring of results, and like web-based and on-site surveys, eliminates the high costs of data entry and coding. With IVR, you'll get convenience for the respondent and immediate data for yourself. It is a quick, cost-effective option for survey data collection.
Features & Benefits
Flexible User Interaction Options »
An IVR survey can be as sophisticated or as simple as you want with capabilities that include:
•Universal accessibility - everyone has a phone.
•An unlimited number of questions, complete with branching and skip-rules, piping, allocation or randomized question order.
•Open-ended or closed questions.
•Support for multiple languages.
•User is guided through the questions, usually one at a time, and incorrectly answered questions can be addressed instantly.
Secure and Speedy Data Collection »
Respondents complete your survey by simply following the instructions heard on their phone.
•All surveys can have password protection - useful where only one response per person is desired.
•Data is collected online and then immediately updated in your secure account.
Reports Really Matter »
Your collected survey data is summarized in online, made easy to understand and reports are always available.
•The results are tabulated within minutes.
•Since they are browser-based, you can get to your results anytime, from anywhere.
•Data is summarized in easy-to-understand tables. Explore "what-if" scenarios, by sorting and comparing different groups of respondents.
•Reports can include voice-files, capturing the exact words your respondents used. Hear their words and their tone for yourself.
•Address potential problems before they get worse - real-time reports let you intercept unhappy customers and react instantly.
Real-Time Rescue »
Any specific response(s) to a question or combination of responses can automatically trigger an instant alert, a notification sent out that details the problem.
•Quickly help spot specific operational, customer or employee related problems before they have any further negative affect.
•Even verbatim responses can be accessed by the touch of a button so the right person can quickly understand the nature of a problem and respond to it.
Extend Your Survey Reach »
The same survey designed for IVR can be used on-site with a interactive marketing kiosks or a mobile tablet.
•Capture those people on-site while their impressions are fresh.
•Extend your survey to include those on-site customers who have the most current perspective of your product or service.
•Giving people a choice on how to respond optimizes responses.
Pain-free Surveys »
Choose to have In-Touch Survey Systems take care of all the logistics of programming and survey response collection. Just tell us what you'd like to ask, we'll help you maximize your response rate and we'll package the results in easy-to-read reports. We'll do it well and on-time.
You are now only a keystroke away from really understanding your customers or employees. So if you are considering an IVR survey, think of In-Touch Survey Systems. Give us your survey, we'll do all the rest. You sit back and watch the results come in - instantly!
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