PCI Ready, Hosted IVR Credit Card Payment Gateway For Call Centers - IVR Credit Card Payments For Call Centers

Datatel helps Call Centers with the difficult task of meeting PCI compliance requirements, by providing a PCI Ready, Hosted IVR Credit Card Payment Gateway. Your callers can pay their bills/fees/contributions by phone 24/7, in a PCI compliant environment.

As ahttp://ivr.boomja.com/images/item_panel/icon.png Hosted Solution, Datatel provides:

* PCI Ready IVR Payment Gateway as a Service.
* Payment Card Industry (PCI) Compliant Environment.
* An easy to integrate Application Programming Interface (API).
* Secure Connectivity to Credit Card Processors using certified APIs.
* Secure Connectivity to your Back-Office Systems via API.
* Dedicated Support.

Call / Payment Process:

Step 1: The customer calls your call center and speaks to an agent or chooses from your main menu to make a payment via IVR.

Step 2: The customer chooses to make payment by credit card.

Step 3: The agent (or IVR) seamlessly re-directs the call to Datatel's PCI Ready Telephone Payment Gateway, which is tailored to your company branding, together with account reference data. Depending on the integration solution deployed, this can be achieved using the keypad on the agent phone or automatically via CTI integration. Once in PCI Mode the customer uses their phone keypad to enter their: Card Number, Security Code and Expiry Date.

Step 4: The callers' card details are transmitted to the credit card processor for authorization, utilizing processor specific secure APIs. After the transaction is authorized (or declined), the outcome of the transaction is communicated to the caller and posted to your back-office in real time. No credit card data is recorded or saved in any databases and the caller is redirected where required.

As a Hosted solution, you don't require special hardware or software licenses for Implementation. Capital expenditures are eliminated, plus operational costs and deployment time are dramatically reduced. A flexible back-office integration approach enables the execution of telephone payment applications where information flows seamlessly between the caller, the telephone payment gateway, the credit card processor and your back-office systems.

Datatel has spent 14 years working with organizations to execute 100's of IVR/Telephone projects. We have developed a service delivery process that guarantees a successful project execution.
You can expect Datatel to:

* Manage and execute all aspects of the IVR/Telephone Payment Processing project including: planning, management, implementation and testing.
* Work jointly with your business and IT team, to achieve the desired information delivery and integration objectives.
* Be fully responsible for maintaining and updating IVR hosting, telecom, software & hardware infrastructure.
* Be compliant with Payment Card Industry (PCI) standards.
* Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives - on time, on budget.
* Provide you with dedicated support 24/7 and have an in-depth understanding of your IVR/Telephone Payment application.

We understand how important it is to have a partner you can count on, that's why we are there for you every step of the way!

Our professional services and support teams are ready to serve you when you need it.
Weâ€™re here to help.

Call 1-866-870-3258