Phone self-service

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< Interactive Voice Response (IVR) systems are notorious for frustrating users with inadequate content and the “IVR black hole” syndrome, where the user is trapped in a self-service maze. But the phone continues to be the channel of choice for many customers because of its ubiquitous access. With eGain® IVR™, you can offer phone self-service that is effective and differentiated, yet cost-efficient.