Voicent Communications, Inc

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Voicent IVR Studio is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues.

Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs.

Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership.

Ideal inbound & Outbound IVR solution for your business or organization

Self-service
Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent
Reach the right agent
Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call
24/7 customer service
Enable your customers to get the information they need, when they need it. Your Voicent IVR application is working even when you’re not, or it can transfer calls to your cell phone.
Automated Outbound IVR
Fully integrated with Voicent BroadcastByPhone Autodialer. Fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers.

Inbound & Outbound IVR Solution Key Features

Point-and-click call flow design
Deployed on any PC with Windows 2000/2003/XP/Vista
Transfer call to any phone, such as cell phone
Interactive touch tone response
Speech command response
Automatically convert text to speech
Easy integration with your website
Fully integrated with Voicent BroadcastByPhone autodialer
(Developer feature) Integrate with any program through Java
Support VoIP SIP, Skype or voice modems
Support single phone line or multiple phone lines
Natural Text-to-speech engine for playing any text over the phone
(Requires Voicent TelephonyCRM) Answer call with different IVR application based on caller ID.

IVR Solution Business Benefits

Immediate ROI and Lower TCO.
A fully-owned solution and perpetual license. No month fee, no per call charge (except from your phone company)
Quick Deployment
Download the software, build your application, and click a button to deploy to any PC
Flexible and powerful
Deployed in your own operating environment, it is easier to integrate with other applications, such as your customer relationship database or website

IVR Studio Editions

Shareware, Professional, and Enterprise
Please see Feature comparison for details