West - Customer Satisfaction Surveys - IVR Surveys for Call Centers

Interactive Voice Response (IVR) surveys can be a key step in evaluating and measuring your organization's customer service transactions. Insight, West Interactive's call center customer satisfaction survey solution, is a quick and easy way for your customers to give you their direct impression of your company's customer service immediately following their transactions. And since your call center agent is unaware the IVR surveys are taking place, you'll get a genuine, candid impression of their performance. That's why West Interactive created Insight, our call center customer satisfaction survey solution.